Privacy Policy

This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.

This Privacy Policy applies to the information that we obtain through your use of fineconnection websites including its subdomains fineconnection.com, nl.fineconnection.com, dlimages.fineconnection.com, poen[1..5].fineconnection.com.

Who we are

FineConnection is an IT company based in the Netherlands with only one goal: the development and marketing of MonitorONE G2 network monitoring and management software.

Paul van Bergen is the legal representative of FineConnection. If you have any questions about this privacy policy, please contact our privacy team via the email address provided at the bottom of this page.

We will never sell your personal data to anyone!

What We Collect and Receive

In order for us to provide you the best possible experience on our websites, we need to collect and process certain information.

Usage data — We use the Matomo / Piwik software for Web Analytics which is configured to automatically anonymize data. We do not process any personally identifiable data from users who simply browse our site(s).

Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Our cookies do not hold any sensitive or personally identifiable information.

Contact us (contact form or email) — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.

Buy a product from our store – When you buy a product from our store, we will collect the bare minimum of necessary data to complete the purchase process (name, email address, delivery and payment data. We use this data solely in connection with the purchase.

Your Rights

You have the right to be informed of Personal Data processed by FineConnection, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.

Please note that..

since we anonymize any website tracking data by default, we can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly either by contacting us via the contact form or buying a product from our store. Simply browsing our site does not give us personally identifiable information!

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact FineConnection’s support team via the email address provided at the bottom of this page.

Retention of data

When you contact us directly or when you purchase a product from our store, we will retain your information for as long as necessary to comply with our legal obligations, resolve disputes, maintain our agreements and protect the legal rights of FineConnection. .

We also collect and maintain aggregated, anonymised or pseudonymised website tracking information that we may retain indefinitely to protect the safety and security of our Site and improve our Services.

Privacy Policy Changes

We may update this Policy from time to time. If we do, we’ll let you know about any material changes by notifying you on the website.

Contact Us

Privacy team: privacy [at] fineconnection {dot} com

Contact form: here